We are pleased to offer shipping to addresses in Spain and across Europe.
Shipping rates are calculated based on the destination, size, and weight of your order. The shipping cost will be displayed at checkout before you complete your purchase.
Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery through our carrier’s website.
f you encounter any issues with your delivery, such as a delayed or lost package, please contact our customer service team at contact@wearevolver.com. We will work with the carrier to resolve the issue as quickly as possible.
Please ensure that the shipping address you provide is complete and accurate. We are not responsible for orders that are undelivered due to incorrect or incomplete addresses.
For orders shipped outside of Spain, customs fees, import duties, taxes, and other charges may apply. These additional fees are the responsibility of the recipient. We recommend contacting your local customs office for more information on potential charges.
We want you to be completely satisfied with your purchase. If you are not happy with your towels, you can return them within 30 days of receipt for a refund or exchange, subject to the conditions below.
To be eligible for a return, your item must be:
Certain items are not eligible for return, including:
To initiate a return, please follow these steps:
Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed. Please note that original shipping costs are non-refundable.
If you receive a damaged or defective item, please contact us immediately at returns@wearevolver.com with details and photos of the defect or damage. We will arrange for a replacement or refund at no additional cost to you.
Our towels are crafted in Portugal using traditional jacquard weaving techniques. They feature contemporary designs, high-quality materials, and meticulous artisanal craftsmanship, ensuring they are not only beautiful but also durable and absorbent.
To initiate a return, please follow these steps:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this tracking number to check the status of your delivery on our carrier’s website.
We accept a variety of payment methods through Stripe, ensuring a secure and seamless checkout experience.
If you have any issues with your payment, please contact our customer service team at contact@wearevolver.com.
All our towels are designed in Spain and made in Portugal, renowned for its rich textile heritage and high standards of quality.
Our towels are made from 100% high-quality cotton, ensuring maximum softness, absorbency, and durability.
